Privacy Policy

EuroCure is a medical clinic and healthcare booking platform that allows patients to request appointments, contact the clinic, communicate with our team, and receive follow-up support.

Our services may include online booking, appointment management, patient communication, lead follow-up, and clinic administration.

We may collect patient name, phone number, email address if provided, appointment request details, selected doctor, specialty, service, branch, patient type, notes or messages submitted by the patient, communication history, lead source, advertisement or campaign information, and social media platform identifiers such as Facebook Messenger sender ID or Instagram user ID when applicable.

We may also collect technical information such as browser type, device information, page visits, and basic analytics data if analytics tools are used.

We do not ask patients to submit sensitive medical information through public social media messages unless specifically requested by an authorized member of the clinic team through an appropriate communication channel.

We may collect information when you fill out a booking or contact form, request an appointment, contact us through Facebook, Instagram, Messenger, WhatsApp, or other communication channels, respond to follow-up messages, interact with advertisements or campaigns, communicate with our clinic team, or visit our website.

Some information may be automatically transferred into our internal CRM system to help our team manage appointments, follow-ups, and patient communication.

We use collected information to respond to inquiries, create and manage appointment requests, confirm or reschedule appointments, follow up with patients, connect patients with the appropriate clinic team, doctor, specialty, or branch, maintain communication records, improve our website and booking process, review lead sources and campaign performance, send administrative or appointment-related communications, support internal clinic operations, moderation, auditing, and reporting, and comply with applicable legal, regulatory, or operational requirements.

We do not sell patient personal information.

If you contact us through Facebook, Messenger, Instagram, WhatsApp, or similar platforms, we may receive information from that platform, such as your message, profile identifier, username or display name, and message timestamp, depending on the platform rules and permissions.

This information may be stored in our CRM system so our team can respond to you, track your request, and follow up appropriately.

Your use of these platforms is also subject to the privacy policies and terms of the relevant platform, such as Meta/Facebook, Instagram, WhatsApp, or other third-party services.

Information submitted through EuroCure is used to help arrange appointments and support clinic communication. Online messages and booking forms are not a substitute for direct medical consultation, diagnosis, or emergency care.

Please do not use public forms or social media messages for urgent medical emergencies. In an emergency, contact local emergency services or visit the nearest emergency medical facility.

We may share information only when necessary with authorized EuroCure staff, clinic administrators, moderators, coordinators, doctors or healthcare professionals involved in the requested service, technology providers that help operate our website, booking system, CRM, messaging, email, hosting, analytics, or automation tools, and legal, regulatory, or governmental authorities if required by law.

We require service providers to handle information responsibly and only for the purposes needed to provide their services.

Our website and systems may use third-party services such as Supabase for database and storage, n8n for workflow automation, Meta/Facebook/Instagram/Messenger for social media messaging and lead capture, WhatsApp or WhatsApp Business services, Resend or similar services for email communication, hosting and deployment providers, and analytics tools if enabled.

These third parties may process limited information as needed to provide their services.

Our website may use cookies or similar technologies to improve the user experience, remember preferences, analyze traffic, and understand how visitors use the website.

If analytics or advertising tracking tools are used, they should be configured in accordance with applicable requirements and should not be used to collect unnecessary sensitive medical information.

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure. Patients should avoid sending highly sensitive information through public or social media channels unless instructed by the clinic through an appropriate secure process.

We keep personal information only as long as necessary for clinic operations, appointment management, follow-up, legal, regulatory, audit, or legitimate business purposes.

Communication records may be retained to support service continuity, quality control, follow-up, and internal reporting.

Depending on applicable laws, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of certain information, object to or limit certain processing, withdraw consent where processing is based on consent, and ask questions about how your information is used.

To make a request, please contact us using the contact details below.

Our services are intended for patients and guardians seeking healthcare appointments. If information is provided on behalf of a minor, it should be provided by a parent, guardian, or legally authorized person.

Some of our service providers may process or store information in countries other than your country of residence. When this occurs, we take reasonable steps to ensure that information is handled securely and in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy or how your information is handled, you can contact EuroCure using the official clinic contact details below.

Email: [email protected]

Phone: +20 10 08921187

Address: Center 825, 8th Floor, Medical Tower at Dar Al Fouad Hospital, Intersection of Al Nasr Road with Youssef Abbas, Nasr City, Cairo Governorate 11765